Feedback

Feedback is where you tell the Sollos team something is broken, ask for something new, or ask a question — and where they ask you things back. Every new item and every follow-up you post is also emailed to support@sollos3.com, with your address as the reply-to, so an answer from Sollos can reach you by email as well as here. It replaced trading voice messages, and it exists for one reason: a voice memo has no status, no history, and no way to tell whose turn it is.

Find it under Feedback at the bottom of the sidebar, or from Report a problem at the bottom of the assistant chat.

Filing something

Three choices, because they get handled differently:

• Something's broken — it did the wrong thing, or nothing at all.
• I wish it did this — nothing is broken, it should just work differently.
• I have a question — how does this work, or what should I do here.

Then a one-line summary and, if you have it, the detail: what you expected, what happened instead, and which client or job it was on. Rough is fine — the detail only saves a round trip, it isn't a requirement.

Three things are attached automatically and you never type them: the page you came from, which build of the app was serving you, and what device you were on. Those three are usually the difference between a bug being reproduced in a minute and a week of "which screen was it on?"

Whose turn is it

Every item carries a status, and the board is sorted by it:

• Needs your answer — the important one. Sollos is blocked and cannot move until someone here replies. It sits at the top in amber, the same colour everything else in Sollos uses for "needs a human".
• With Sollos — sent, waiting on them.
• Being built — picked up and under way.
• Shipped — live in the app.
• Closed — not a bug, or not something we're doing.

Replying to an item that says Needs your answer sends it straight back to Sollos. You don't have to change anything else — answering is the hand-back.

Who sees what

Owners, admins, and managers see the whole board. Cleaners can file items and follow the replies on their own — a cleaner hitting a bug in the field is the hardest kind of report to reproduce and the most worth having, but the board is not a company-wide comment thread. They can't change a status, including on their own reports.