Getting around Sollos

Sollos has three surfaces, and knowing who lives where explains most of the layout:

• The office (where you are now) — owners, admins, and managers run the business here: bookings, clients, money, people.
• The field app — cleaners see their jobs, clock in and out, tick checklists, and upload photos at /field.
• The client portal — clients see their upcoming visits, leave notes, and make requests at /client.

All of it is one installable app: on a phone, the install banner (or the card in Settings) puts Sollos on the home screen, and the icon opens whichever surface the signed-in account belongs to — cleaners land in the field app, you land in the office. On a phone the office opens on the day's jobs and the needs-attention card first; the floating + button is the fast path to a new booking from anywhere.

The sidebar, in one pass

Work flows top to bottom: Operations (dashboard, scheduling, bookings, requests), People (leads, clients, employees), Hiring (applicants, the hiring library, training), Money (invoices, timesheets, payroll, reports — in the order money flows), Comms (feed, chat — DMs and #general, with photos: tap the camera to snap one or the gallery icon to pick a few, add words or not, and send). Notifications and Settings sit at the bottom.

The small numbers beside some entries are live counts — today's bookings, pending requests, overdue invoices. A badge is the app telling you something is waiting on a human; a clear sidebar is a clear conscience.

On a phone

The office swaps the sidebar for an app layout: bottom tabs — Today, Schedule, Bookings, Requests, badges included — plus More, which holds everything else. Desk-shaped tools (payroll, reports, settings, the hiring library) sit collapsed under Desktop tools in that sheet: nothing is locked away, those pages still work on a phone — they just tell you they're easier at a desk.

The Schedule tab on a phone opens on today as a single timeline: hours down the side, each job a block as tall as it is long ("10:30 AM – 2:30 PM" reads as four hours), jobs at the same time sitting side by side, a red line marking now. Tap any empty time to book it — before, after, or between jobs, the form opens pre-filled at that half-hour; assign whoever's available from there. Tap a block for details and status. The per-employee dispatch board with drag-to-reschedule is the same page on a bigger screen.

The dashboard

The top of the dashboard is today: jobs, revenue, who's working. Under it, Needs you lists every question the jobs are asking a person, most urgent first: a cleaner who hasn't started a job that should have, someone still clocked in long after the end, a job with no price, tomorrow's unconfirmed shifts, a recurring client whose visits no longer match their usual time. Each line has buttons that answer it right there (close the job, clock them out at the right time, call the cleaner) or a link to where the fix happens. Snooze hides one for a while. An empty list means nothing needs you.

When something money-shaped needs fixing — a completed job with no price, a $0 draft invoice — a Needs attention card also appears with a link that lands exactly where the fix happens.

Feedback, at the bottom of the sidebar (under More on a phone), sends a problem or a request straight to the Sollos team (see Feedback). Use it rather than a text message: it keeps a history and shows whose turn it is.

Notifications on your phone

Sollos can buzz your phone for new jobs, chat messages, schedule changes, and the urgent items in Needs you (a cleaner who hasn't started, someone still on the clock long after the end). It has to be turned on once on each phone: tap Turn on on the blue banner, or go to Profile → Push notifications in the field app and tap it. Your phone then asks to allow notifications; say yes.

• iPhone — notifications only work from the Sollos icon on your home screen, not from a Safari tab. In Safari tap Share, then Add to Home Screen, open Sollos from the new icon, and turn them on there.
• Android — if Sollos says notifications are blocked, they were refused once and the phone won't ask again. For the home-screen app: press and hold the Sollos icon, tap App info, then Notifications, and turn them on. In Chrome: tap the icon to the left of the web address, then Permissions, then Notifications, and choose Allow.
• No sound? Sollos sends the notification; the phone decides whether it makes a sound. Check the phone's notification settings for Sollos (or Chrome) and make sure sound is on and Do Not Disturb is off.

Each phone is set up separately, so a new phone needs it turned on again.

Requests is an inbox

The Requests page collects everything clients ask for: visit skips, booking requests from the portal, and inquiries from your website forms. Each one has buttons to act; acting on it clears it from the badge. Creating a booking from a request marks it scheduled automatically — the booking is the answer.

Speed

There's a whole page of shortcuts — type-ahead in dropdowns, fast paths through forms — at Settings → Tips & shortcuts. Two minutes there pays for itself weekly.